Why does the computer not recognize the headphones

Good afternoon! My computer does not recognize headphones that are plugged into a special connector (moreover, USB headphones are recognized). It seems that this port is not recognized by the computer at all, because it is not even among the Disabled audio ports. Help me decide, please.

Malika

Expert answer:

Hello Malika! For starters, “Disabled audio ports”, as you probably know, translates to “Disabled audio ports”, so it shouldn't appear there. Now, in order to understand the essence of the problem, and, accordingly, find a constructive solution, more information is required from you:

  • all headphones do not work or only a single model taken?
  • if you have a laptop, then name the laptop model, if a stationary computer, then the motherboard model
  • send a screenshot of the “Device Manager” section
  • whether the headphones have been tested in safe mode.

Your question was answered:

Avatar Andrey PonomarevProfessional assistance in setting up, administering, reinstalling any programs and operating systems of the family Windows.

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