Problem connecting mobile devices to the computer

Good day, Andrey! Installed Windows 7, 64-bit, basic version (license). Anti-virus (license) Dr.Web Security Space 11.5. The Internet. My task is to download several different files from different phones. Where these files are located, I don't know exactly. When connected to a computer using a cable, a message appears: 'The software for the device was not installed'. Then this message disappears and an icon (see file) appears from USB Safely Remove – 'Device is loaded', for example: SM-G350E. I cannot update phone drivers through the device manager. There are no other traces of the connected phone on the computer. How to be? Thanks in advance.

Connecting a mobile device to a computer


Expert answer:

Hello Victor! The first thing to check is your phone's settings when connected with a USB cable. For example, on some devices, in order to start data transfer, you must select the appropriate mode, which is activated when connected to a computer. Otherwise, the USB cable and the computer can simply be used as a charger. In order to check this, you need to find the item 'USB' (or similar) in the settings of your smartphone (smartphones) and see what settings are set by default. If all settings are in order, then try using third-party file managers, for example 'Total Commander'. If all else fails, then indicate the model of your smartphones and send a screenshot of the 'Disk Management' section.

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