Hangs Windows 10: what to do

How to determine the reason for freezing in this case: the mouse cursor moves, but the folders on the desktop do not open, the task manager cannot be called by the keyboard shortcut, but the Win + X combination opens the menu, but the cursor moves along the menu, does not open anything? Before freezing, I only opened the browser for a short time. In general, it hangs constantly, usually after writing to a USB flash drive or in the process. And now without it. What can you test? Temperature and screw are normal.


Expert answer:

Hello Yana!

To begin with, you should try to perform a clean boot of the system and check if the situation described by you occurs with this configuration.

If not, then try the following:

  1. Check your computer for virus activity.
  2. Scan the system with the 'sfc / scannow' scanner. Start the scanner in safe mode and also open a command prompt with administrator rights.
  3. Restore (rollback) the system to the last valid restore point.

You also indicated that the problem 'usually' manifests itself with an actively working USB flash drive. Check this media for correct operation with the 'CHKDSK' command and run an antivirus scan.

Your question was answered:

Avatar Andrey PonomarevProfessional assistance in setting up, administering, reinstalling any programs and operating systems of the family Windows.

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