Fixing problems with shutting down the computer on Windows 10

Windows 10 is a fairly popular operating system that more and more users are switching to. There are many reasons for this, and one of them is the relatively low number of possible errors with extensive remedies. Therefore, if you run into problems shutting down your computer, you can fix the problems yourself.


  • Computer with Windows 10 does not turn off
  • Solving computer shutdown problems
    • Problems with company processors Intel
      • Deleting a program Intel RST
      • Driver Update Intel Management Engine Interface
    • Video: Fixing Computer Shutdown Problems
  • Other solutions
    • Fully update the drivers on your computer
    • Power setting
    • Reset settings B IOS
    • USB device problem
  • Computer turns on after shutdown
    • Video: what to do if the computer turns on spontaneously
  • Tablet with Windows 10 does not turn off

Computer with Windows 10 does not turn off

Let's say the device works without errors, but it doesn't respond in any way to the shutdown attempt, or the computer is not completely shut down. This not too frequent problem surprises and confuses those who have never encountered it. In fact, its reasons may be different:

  • problems with hardware drivers – if, when disconnected, certain parts of the computer continue to work, for example, a hard disk or a video card, then the matter is most likely in the drivers. Perhaps you recently updated them and the upgrade was installed with an error, or, on the contrary, the device needs a similar update. One way or another, the failure occurs precisely in the control of the device, which simply does not accept the command to shutdown;
  • not all processes stop working – running programs are prevented from shutting down the computer. In this case, you will receive a corresponding notification and you can almost always easily close these programs;
  • system update error – still Windows 10 is being actively improved by developers. In the fall of 2017, a major update was released, affecting almost everything in this operating system. Not surprisingly, one of these updates might contain errors. If the shutdown problems started after the system update, then the matter is either in the errors of the update itself, or in problems that arose during the installation;
  • power errors – If the equipment continues to receive power, it continues to function. Such failures are usually accompanied by the operation of the cooling system with the PC already turned off. In addition, the power supply can be configured in such a way that the computer will turn on by itself;
  • incorrectly configured B IOS – due to errors in the configuration, you may encounter a variety of problems, including an incorrect shutdown of the computer. That is why inexperienced users are not recommended to change any parameters in B IOS or in its more modern UEFI counterpart.

Solving computer shutdown problems

Each of the variations of this problem has its own solutions. Let's consider them sequentially. It is worth applying these methods depending on the indicated symptoms on your device, as well as on the basis of equipment models.

Problems with company processors Intel

The company Intel produces quality processors, but the problem can arise at the level of the operating system itself – due to programs and drivers.

Deleting a program Intel RST

The Intel RST program is one of the processor drivers. It is intended for organizing the operation of a system with several hard drives and you absolutely do not need it if there is only one hard drive. In addition, the driver can cause problems with shutting down the computer, so it is best to uninstall it. This is done like this:

  1. Press the Win + X keyboard shortcut to bring up the shortcut menu and open the Control Panel. 'Control Panel' in the shortcut menu

    In the shortcut menu, select the 'Control Panel' section

  2. Go to the 'Programs and Features' section. Programs and Features in the 'Control Panel'

    Among other elements of the 'Control Panel' open the 'Programs and Features' item

  3. Find Intel RST (Intel Rapid Storage Technology) among the programs. Select it and click on the 'Delete' button. Programs and Features

    Find and remove the program Intel Rapid Storage Technology

This problem most often occurs on laptops Asus and Dell.

Driver Update Intel Management Engine Interface

Problems with this driver can also lead to errors on a device with processors Intel. It is better to update it yourself, after deleting the old version. Follow these steps:

  1. Open the official website of your device company. There you can easily find Intel ME driver, which you need to download. Official site Intel

    Download the driver Intel ME from the website of your device manufacturer or from the official website Intel

  2. In the 'Control Panel' open the 'Device Manager' section. Find your driver among others and remove it. Device Manager in 'Control Panel'

    Open 'Device Manager' via 'Control Panel'

  3. Run the driver installation, and when it's finished, restart your computer. Installation Intel ME

    Install Intel ME on your computer and restart your device

After reinstalling, the processor issue Intel should be completely resolved.

Video: Fixing Computer Shutdown Problems

Other solutions

If your device has a different processor, you can try different actions. It is also worth resorting to them if the above method did not work.

Fully update the drivers on your computer

All system device drivers should be checked. You can use the official solution to update drivers in your system Windows 10.

  1. Open Device Manager. This can be done both in the 'Control Panel', and directly in the quick launch menu (Win + X). Device Manager in the shortcut menu

    Open the device manager in any convenient way

  2. If some of the devices have an exclamation mark next to them, then their drivers need to be updated. Select any of these drivers and right-click on it.
  3. Go to 'Update Drivers'. Drivers in Device Manager

    Call the context menu with the right mouse button and click 'Update driver' on the required device

  4. Choose an update method such as automatic search. Driver search selection

    Select the automatic method to search for drivers to update

  5. The system will independently check the availability of current versions. You just need to wait until the end of this process. Finding Drivers Online

    Wait until the end of the search for drivers on the network

  6. The driver download will start. User participation is also not required. Driver download

    Wait for the download to finish

  7. After downloading, the driver will be installed on the PC. Do not under any circumstances interrupt the installation process or turn off the computer at this moment. Driver Installation

    Wait while the driver is installed on your computer

  8. When the message about successful installation appears, click on the 'Close' button. Driver Installation Successful Message

    Close message about successful driver installation

  9. When prompted to restart the device, click Yes if you have already updated all the drivers. Reboot request

    You can restart your computer once, after installing all the drivers

Power setting

There are a number of options in the power options that can prevent your computer from shutting down normally. Therefore, it is worth configuring it:

  1. Select the power section among other items in the 'Control Panel'. Block 'Power supply' in 'Control Panel'

    Through the 'Control Panel' open the 'Power Supply' section

  2. Then open the setting of the current power scheme and go to advanced settings. Additional power options

    Click on the 'Change advanced power settings' line in the selected control scheme

  3. Disable device wake-up timers. This should fix the problem with turning on the computer immediately after shutting down – it is especially common on laptops Lenovo. Power settings

    Disable wake-up timer in power settings

  4. Go to the 'Sleep' section and uncheck the box that automatically exits the computer from standby mode. Power management

    Disable the permission to wake the computer from standby

These steps should fix problems with shutting down the computer on the laptop.

Reset settings B IOS

B IOS contains the most important settings for your computer. Any changes there can lead to problems, so you should be extremely careful. If you have serious problems, you can reset the settings to default. To do this, open B IOS when turning on the computer (during the startup process, press the Del or F2 button, depending on the device model) and select the desired item:

  • in the old version B IOS, you must select Load Fail-Safe Defaults to reset the settings to safe; Old version B IOS

    In the old version B IOS the Load Fail-Safe Defaults item sets safe settings for the system

  • in the new version B IOS this item is called Load Setup Defaults, and in UEFI the Load Defaults line is responsible for the same action. Modern B IOS

    Click on Load Setup Defaults to restore default settings

Then save your changes and exit B IOS.

USB device problem

If you still could not determine the cause of the problem, and the computer still does not want to shutdown normally, try disconnecting all USB devices. In some cases, a failure can occur due to certain problems with them.

Computer turns on after shutdown

There are several reasons why the computer might turn on by itself. It's worth examining them and finding the one that suits your problem:

  • a mechanical problem with the power button – if the button is stuck, this can lead to involuntary starts;
  • a task is set in the scheduler – when a condition is set for a computer to be turned on at a certain time, it will do it, even if it was turned off immediately before;
  • wake up from a network adapter or other device – the computer will not turn on by itself due to the settings of the network adapter, but it may well wake up from sleep mode. Likewise, the PC will wake up when input devices are active;
  • power settings – the instructions above indicate which options in the power settings should be disabled so that the computer does not start on its own.

If you actively use the task scheduler, but do not want it to turn on the computer, then you can make certain restrictions:

  1. In the Run window (Win + R) enter cmd to open a command prompt. Run window

    Enter cmd in the Run window to open a command prompt

  2. On the command line itself, write the request powercfg -waketimers. All tasks that can control the startup of the computer will appear on the screen. Save them. Command line

    With the powercfg -waketimers command, you will see all devices that your computer can turn on

  3. In Control Panel, search for the word 'Plan' and select 'Schedule Tasks' under 'Administration'. The Task Scheduler service will open. Schedule tasks

    Select the 'Schedule Tasks' item among other 'Control Panel'

  4. Using the data that you learned earlier, find the desired service and go to its settings. In the 'Conditions' tab, uncheck the 'Wake up computer to complete task' box. Setting up a task

    Disable the ability to wake up the computer to complete the current task

  5. Repeat this step for each task that may affect the startup of your computer.

Video: what to do if the computer turns on spontaneously

Tablet with Windows 10 does not turn off

On tablets, this problem is much less common and almost always does not depend on the operating system. The tablet usually does not turn off if:

  • any application is frozen – several applications can completely stop the operation of the device and, as a result, prevent it from turning off;
  • the off button does not work – the button could receive mechanical damage. Try to turn off the gadget through the system;
  • system error – in older versions, the tablet could reboot instead of shutting down. This issue has been fixed long ago, so it's best to just update your device. OS Windows 10 on tablet

    On tablets with Windows 10, the problem with turning off the device was encountered mainly in test versions of the system

The solution to any of these problems is to create a dedicated command on the desktop. Create a shortcut on the tablet's working screen, and enter the following commands for the path:

  • Reboot: Shutdown.exe -r -t 00;
  • Shutdown: Shutdown.exe -s -t 00;
  • Out: rundll32.exe user32.dll, LockWorkStation;
  • Hibernate: rundll32.exe powrprof.dll, SetSuspendState 0,1,0.

Now, when you click on this shortcut, the tablet will turn off.

The problem with the inability to turn off the computer is rare, so many users do not know how to deal with it. Problems can be caused by incorrect operation of drivers or conflicting device settings. Check all possible causes, and then you can easily eliminate the error.

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