Computer does not see iPhone when connected via USB

To reset incorrectly typed passwords – on your advice, we decided to do a synchronization – but the copm does not find the device.


Expert answer:

Hello Julia! What have you already applied to solve the problem? Specify, when you connect iPhone to the computer, do you hear a characteristic system sound? Are you prompted for any action in the form of confirmation of connection, installation of drivers? For now, without being specific on your part, try the following:

  1. Reinstall iTunes completely.
  2. Plug the usb cable into a different port;
  3. Restart the service “Apple Mobile Device Service”;
  4. Delete the contents of the hidden folder “Lockdown”, it is located in C: \ ProgramData \ Apple \ Lockdown;
  5. Using the “Device Manager”, manually reinstall the drivers for “Apple Mobile Device USB Driver” from the directory C: \ Program Files \ Common Files \ Apple \ Mobile Device Support \ Drivers file “usbaapl” .

Your question was answered:

Avatar Andrey PonomarevProfessional assistance in setting up, administering, reinstalling any programs and operating systems of the family Windows.

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